Returns & Refunds Policy

For safety and quality reasons, nutraceutical products are generally non-returnable once opened, used, or tampered with.

Return or replacement requests may be accepted for products received in a damaged condition, with manufacturing defects, or if the wrong item is delivered.

Returns are not accepted for products damaged due to misuse, improper storage, or accidental handling after delivery.

Orders may not be eligible for return if product seals are broken or if the product has been partially consumed.

Once verified, eligible cases may be resolved through replacement, store credit, or refund to the original payment method.

Refund timelines depend on payment provider processing and bank settlement cycles.

Orders can be cancelled before dispatch by contacting support immediately with order details.

Orders already dispatched may not be cancellable and will follow the return eligibility criteria.

Email your order number, registered contact details, and issue summary to sales@novaluxehealth.com.

You may also contact support at Phone: 9354707076 during support hours.